Privacy Policy
Registered name: DELTA CYBER SECURITY LTD
This privacy notice tells you what to expect us to do with your personal information.
-
Contact details
-
What information we collect, use, and why
-
Lawful bases and data protection rights
-
Where we get personal information from
-
How long we keep information
-
Who we share information with
-
How to complain
Contact details
Post: Delta Cyber Security, Unit 9, Vinnetrow Business Centre, Vinnetrow Road, Runcton, CHICHESTER, West Sussex, PO20 1QH, GB
Telephone: 01243 266077
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
-
Names and contact details
-
Addresses
-
Occupation
-
Transaction data (including details about payments to and from you and details of products and services you have purchased)
-
Usage data (including information about how you interact with and use our website, products and services)
-
Information relating to compliments or complaints
-
Account access information
We collect or use the following personal information for the operation of client or customer accounts:
-
Names and contact details
-
Addresses
-
Purchase or service history
-
Account information, including registration details
-
Marketing preferences
-
Technical data, including information about browser and operating systems
We collect or use the following personal information for information updates or marketing purposes:
-
Names and contact details
-
Addresses
-
Marketing preferences
-
Purchase or account history
We collect or use the following personal information to comply with legal requirements:
-
Name
-
Contact information
-
Any other personal information required to comply with legal obligations
We collect or use the following personal information for dealing with queries, complaints or claims:
-
Names and contact details
-
Address
-
Payment details
-
Purchase or service history
-
Relevant information from previous investigations
-
Customer or client accounts and records
-
Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
-
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
-
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
-
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
-
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
-
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
-
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
-
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:
-
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
-
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
-
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
-
When you provide your personal details to us, we use your information for our legitimate business interests of informing you of our latest products and promotions, though, we will also carefully consider and balance any potential impact on you and your rights. Some typical examples of when we might use the approach are for preventing fraud, direct marketing, maintaining the security of our system, data analytics, enhancing, modifying or improving our services, identifying usage trends and determining the effectiveness of our campaigns.
-
Our lawful bases for collecting or using personal information for the operation of client or customer accounts are:
-
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
-
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
-
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
-
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
-
When you provide your personal details to us, we use your information for our legitimate business interests of informing you of our latest products and promotions, though, we will also carefully consider and balance any potential impact on you and your rights. Some typical examples of when we might use the approach are for preventing fraud, direct marketing, maintaining the security of our system, data analytics, enhancing, modifying or improving our services, identifying usage trends and determining the effectiveness of our campaigns.
-
Our lawful bases for collecting or using personal information to comply with legal requirements:
-
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
-
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
-
Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
-
Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
-
Directly from you
-
Publicly available sources
-
Suppliers and service providers
How long we keep information
Retention Period Triggers:
Last Interaction: The period starts after the last interaction with the individual (e.g., a communication, transaction, or service use).
Extension: Data can be retained longer if required by law (e.g., for litigation or compliance) or to resolve disputes.
Anonymisation or Deletion:
After the retention period ends, personal information will either be deleted or anonymized to remove personally identifiable elements.
Exemptions:
Data related to ongoing legal proceedings, compliance audits, or unresolved disputes may be retained longer.
Review Cycle:
The retention policy is reviewed annually to ensure compliance with regulatory updates and operational needs.
Who we share information with
Data processors
Google / Communication Services
This data processor does the following activities for us: They process website visitor information for Data Analytics
Microsoft - Information Technology Sector
This data processor does the following activities for us: Hold and process information for customer feedback
Others we share personal information with
-
Suppliers and service providers
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Last updated
23 September 2024